Our Company Policy
As a consumer, you have numerous shopping options. We appreciate this opportunity to serve you. Our primary goal is to provide you a pleasurable shopping experience. We believe that customer loyalty is earned and should never be taken for granted. As a company, we are committed to achieving that goal.
Your complete satisfaction is guaranteed. Every gift arrangement we ship is warranted to have the look and value represented on our site. If you or your gift recipient are not completely satisfied with the quality of the delivered product or if it was damaged in transit, it will be replaced. In some cases,we will offer a partial credit or full refund. If a full refund is demanded, we may at our discretion, ask that the item be returned. If a gift is to be shipped to a HOSPITAL, HOTEL, COLLEGE, or any similar locations, where delivery is attempted to the street address provided by the sender, on the date specified, there is no guarantee that the package will be delivered to the intended recipient or company. We assume no liability for product that is lost within the delivery building, fails to be delivered by the employees or arrives after the recipient has vacated the premises. We do not offer any guarantee under these circumstances.
We accept the following credit cards: American Express, Visa, MasterCard, and Discover Card. Your credit card will be charged at the point of purchase online.
All products are covered by our guarantee and will be replaced or refunded if they arrive damaged. (We reserve the right to have the gift inspected by the carrier.) Due to the perishable nature of our gift selections, please do not return the item. If the gift you received does not meet your expectations, please report it within three (3) business days of receipt for a replacement or a complete refund.
Claims for credit, due to incorrect address information will not be honored. Furthermore, customers will incur any additional fees charged by the carrier for address corrections.
A complete shipping address includes:
- Recipient’s first and last name
- Company address (if applicable)
- Street name and number
- Floor- Suite – or Apartment number
- Accurate zip code
- Recipient’s telephone number
A limited guarantee is implied for all 2-day and overnight shipments. If the parcel carrier fails to deliver your package on the requested day, your shipping charges will be refunded. Our refund policy does not cover:
- Acts of God (includes weather)
- An act of war
- Ground shipments (arrival dates are estimated)
- High seasonal shipping volume (such as Christmas)
We offer a wide variety of fresh and seasonal products. At times, Mother Nature can be unpredictable. If due to crop failure or poor weather conditions a particular flower, plant, or color choice is not available, we reserve the right to substitute with another fresh selection of equal or greater value. At times, certain gift basket components may become unavailable or discontinued. As with fresh products, we reserve the right to make substitutions with items of equal or greater value.
Currently, gift baskets are the only items that can be shipped USPS Priority. Arrival dates for ground shipping are estimated and depending upon the destination will vary between 1-3 business days. Weekends and Holidays are not counted when determining the number of days in transit.
Orders placed by 12 noon EST are shipped out the same day. Orders placed after 12 noon EST are shipped the next business day. For example, if you place an order after 12 noon on Friday, that order would not ship until the following Monday.
We are unable to ship to the following destinations:
- P.O. Box (a physical address is required)
- APO / FPO (military addresses)
- Alaska & Hawaii
Also, state agricultural restrictions in Arizona and California prevent shipping certain plant material. Our order entry system will identify the restricted items.
Parental Control Protections
As required by the Communications Decency Act of 1996, Kelli's Gift Baskets hereby notifies you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to Content that may be harmful to minors. Among the many companies that provide Internet blocking and screening software are CyberPatrol, NetNanny, SurfWatch, and GuardOne. Kelli's Gift Baskets does not sponsor or endorse any of these companies or their services.
Protection of Content Provided by Kelli's Gift Baskets and Its Licensors
All text, graphics, logos, icons, images, audio clips and software on the Kelli's Gift Baskets Site ("Site Content") are copyrighted materials owned by or licensed to Kelli's Gift Baskets. The Site Content may contain trademarks, service marks and trade names which are owned by Kelli's Gift Baskets and its affiliates, and may also contain brand and product names which are trademarks, service marks or trade names which are owned by certain third parties. Any Events described in the Site Content may be subject to other intellectual property rights, the exercise of which rights are expressly reserved by Kelli's Gift Baskets, its affiliates, or third parties. "Kelli's Gift Baskets" is a trademark of Kelli's Gift Baskets. Unless authorized in writing by an officer of Kelli's Gift Baskets, Kelli's Gift Baskets's trademarks may not be used in connection with any product or service that is not Kelli's Gift Baskets's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Kelli's Gift Baskets. You may not sell, reproduce, distribute, copy, duplicate, resell, modify, display, publicly perform, prepare derivative works based on, frame, mirror, repost, exploit for any commercial purpose, or otherwise use any of the Site Content in any way for any public or commercial purpose without prior written consent of Kelli's Gift Baskets or the rights holder. You may not use the Site Content on any other web site or in a networked computer environment for any purpose. If you violate any of these terms, your permission to use the Site Content will automatically terminate, you must immediately destroy any copies you have made of the Site Content, and we may end your authorization to use the Kelli's Gift Baskets Site. Nothing contained in the Kelli's Gift Baskets Site shall be construed as conferring any license or right under any copyright, trade secret, patent, trademark or other intellectual property rights ("IP Rights") of Kelli's Gift Baskets, its affiliates, or any third party, and, except as provided in these Terms of Service, the exercise of all such IP Rights in the services, products, processes or technologies described in the Site Content are expressly reserved to Kelli's Gift Baskets, its affiliates, and/or any third party, as applicable.